Faq

What is the payment method?

We only accept cash payments in EUROS at the end of each service.
We accept payments by credit card or advance payments by bank transfer.
We accept all credit card circuits, including American Express.

Do we have to pay?

Only to guarantee your reservation we request the credit card credentials by filling in the form that will be sent to you, and 30 days after the chosen service the remote payment will be made via a secure portal. Or you will pay at the time of booking with a secure portal for the entire service.

Do you have a cancellation policy?

Cancellations are accepted without penalty up to 2 days before the tour.
In case of no-show or cancellation over 48 hours before the tour, a penalty of 100% of the amount already paid will be applied.

What is included in the price of the service and what is not?

In our costs are included VEHICLE, VARIOUS PARKING, FUEL, TAXES, INSURANCE and ENGLISH LANGUAGE DRIVER for the day. ENTRY FEES to historical sites (museums or archaeological sites) and OFFICIAL GUIDES are not included in our rates. We strongly recommend that all our customers pre-purchase tickets to avoid waiting in line during the day of the tour. The tour is very flexible, so we don't follow a strict itinerary and if you have any suggestions we will be happy to satisfy it. LUNCH is not included in our rates, TIPS in Italy are never mandatory but always well appreciated and will depend on you based on the quality of the service received and your satisfaction.

Will it be charged in case of flight delays or train delays?

In the event that the plane or train is delayed, or the luggage is lost at the Naples or Rome airport and you have to wait at the "lost" office, we will have a maximum tolerance of 1 hour from the scheduled arrival time and after having charged 60 euros for each hour of waiting. In the case of lost baggage it must also be taken care of to send someone into your group outside the personalized area to alert the driver of this further delay or directly call our mobile numbers which you will receive during the booking process because our driver does not will never go away without you!

How can we meet our driver?

Please note that you will meet your driver waiting for you in the arrivals hall of the Airport, walking outside of the baggages claim, holding up a sign with your name on it. For the arrivals at the Train Station you will meet your driver at the beginning of the arrival platform, holding up a sign with your name on it.

Does the driver speak in English?

All our drivers speak English very well so there will be absolutely no problems with communications.

Are the services confirmed in case of bad weather?

Please note that we will still provide our services (Tours and Transfers) despite bad weather. In the event that you wish to change the date of the service, we may allow it (or not) depending on the availability of our vehicles (in general it is not possible to change in the last 48 hours but you can try).